FEDEX is super lousy! Super hyper lousy! Can start to drop Fedex out already. I called the customer service like so many grandma times, and the funny and worst thing is that they cannot locate the driver. What a joke!!!
11.15am, Wednesday, October 21 2009
The first time i called them, i asked this guy A, when will i get my parcel, and he said that normally, the parcel will be delivered before 12pm. But the problem is, there’s a secret code for the apartment door, and the driver obviously do not have the code. I said to A the driver should have called me because my sister precise on the parcel that he who suppose to send the parcel should call me before or when he’s reaching so that i can open the damn door for him. And the fella say, no, fedex don’t have this kinda service. Which is, ridiculous. Ah!! Ridiculous!! So he asked me to wait until 1pm, if the parcel still haven’t reached, then maybe we can arrange for the next day. He asked me to call again later evening to confirm the delivery for tthe next day, which is today. And i told him that i will only be free from 12 to 3 today, so he said, he will “try his best to make sure that the parcel will arrive at that time” (stupid lame slogan la, “will reach as soon as possible”). and i arranged friday also, i told him, if really can’t make it tomorrow, please send on friday, because i will be free from 12 onwards.
7.04pm, Wednesday, October 21, 2009
So the parcel tak sampai, and i called again evening at 7.04pm, to confirm the delivery for today. I spoke with this lady, and i told her the same thing, i said i will only be free between 12 to 3, so she said, ok, its noted but if the parcel tak sampai jugak, maybe jumaat will sampai. So fine, fine!
12.30pm, Thursday, October 22, 2009
So earlier this afternoon, i waited, and to confirm again, i called again, and i spoke with the A guy, and i asked, where’s my parcel all. He said, its en route since morning, and he said i didn’t call yesterday to confirm! grrrrr!! I explained to him, i said i spoke with a lady and told her that i will be free between 12-3, and he said there’s no record, so maybe the lady didnt note down!! ahhh!!!!!! Then the guy asked if there’s any note from fedex in my letterbox saying that the parcel came but nobody’s home, i said no. So, he said probably the driver haven’t reached yet la, and asked me to wait. If it didn’t sampai, again, he asked me to confirm during the evening, for tomorrow pulak.. i waited waited tadak pun..
6.21pm, Thursday, October 22, 2009
I called again, to know whats the status of my parcel, and another guy (guy B) said that there is no confirmation so he cannot precise exactly where is my parcel. So i asked him can he trace the driver, he said no. And then he said, maybe the parcel is on its way. As i just came back from class, i said ok, because i’m tired and i need rest. So i decided to wait, and no, the parcel didn’t reach anyhow.
7.14pm, Thursday, October 22, 2009
I called and asked the same thing. I said i wanna know if Fedex delivery is a 24 hours service, and i explained what happened, and i told him (the same guy B) that i need my parcel today, so can he check/trace the driver because i need to use my parcel for tomorrow!!!!!!!! and then he said, ” desolee madame, mais le chauffeur n’est pas en ligne!” can’t trace the driver again and again!!!! And i ask, so what time will he come because in the Fedex website, the status is “in Fedex vehicle for delivery” but didnt reach. So he said, if by 7pm i still haven’t get my parcel, means tomorrow because Fedex is not 24 hours, and i have to wait for tomorow between 12-5, and i said im really fedup because of this service and i thought this is Fedex Express??? He said, thats what he can do, merci. I said, so tomorow, 12-5, if not, then when i can get my parcel. He said, just wait, we can’t do anything because there isn’t any confirmation. And i said, is it possible if they send it from 12 to 1 because i really need it. He said no because 12 to 2 is lunch hour, so driver not working.. ehh!! mcam tu pulak!!!
1. they shud have call because chey got precise at the parcel there to call me before they reaching. this is a service right?
2. its not my fault at all that the lady didn’t record what i said, and the driver didn’t came at 12-3 today! the lady shud have noted kan! because she didnt note, the parcel didnt came..
3. i thought if the parcel didnt sampai at expected time, got money back guarantee???
hurm.. geram betul la.. saturday im going to paris d, if the parcel still taknak sampai tomorrow, i wanna marah them..
12.30am, Friday, October 23, 2009
Latest news. I checked the website again at 12.30am and if said that my parcel have been delivered and signed but I dunno by who and where.. This must be a joke!!!!!!!
Jarod is right, the french are arrogant. Arrogant, disrespectful, difficult, liar, unbelievable, impossible..
I am so gonna sue Fedex if something weird happened to my parcel!!!!
sabaq babe..
shit happen.. always
Usually if they have difficulty delivering, you should suggest that they arrange for you to pick up the parcel from their centre.
Better than having it never arrive.
You need to call Fedex again & trace where the package was delivered.
I’m sure they have some policies to protect you.
@ Em – yeap, it happens all the time!
@ Koko – It’s difficult to pick up the parcel from Fedex centre because it is about 1h45 minutes from where i stay, and i have no car. And the parcel itself weigh 18kgs, so i insisted that they deliver it to me. Called the customer service to check and check, but i should really say that the service is really bad. Imagine i called them at 7.30pm to ensure the parcel’s status, and the operator actually said that the parcel will arrive tomorrow and when i checked the status at 12.30am, it was stated there that the parcel was delivered and signed by a man named Comte. Imagine how shocked i was!
You’re not d only one who suffered from Fedex. I will never use them if I have a choice. Once I waited 1 whole week b4 i received my parcel even though it’s at the back of the truck all the while. When d guy finally delivered d parcel ( 1 week later )..obviously I asked why it took so many days. His answer was ..I tried 2 deliver b4 but he’s worried about dogs in d area ???? My response was ????…dogs …what dogs ???? Oh…b4 delivery ..he actually called and asked where I would like to receive d parcel ???..huh…where ???? I paused for a while and asked him …where else do u think I shud receive my parcel ??? JOKER !!!!